Pyramid Hotel Group

  • Restaurant Supervisor

    Hotel/Resort Name Embassy Suites Lexington
    Posted Date 3 months ago(11/2/2018 3:14 PM)
    Company Name
    Winegardner and Hammons Hotel Group
    Food & Beverage
    Position Type
    Regular Full-Time
    # of Openings
    Requisition ID
  • About Us

    The Embassy Suites Lexington hotel boasts a beautiful setting in the heart of Kentucky’s Bluegrass Country at the University of Kentucky Coldstream Research Campus. This stylish hotel boasts the award for the highest helpfulness of hotel team members; and our designation as Employer of the Year is just one more reason you need to come see what a career with us could do for you!


    Major Function:


    Performs the opening and closing responsibilities of the dining room. Supervises 4 to 8 employees per shift. Oversees guest relations and guest inquiries. Trains employees per Guidelines for Operations.


    Essential Functions:


    • Provides the highest quality of service to the customer at all times.
    • Supervises and coordinates the activities of the dining room staff.
    • Interprets company policies and provides a safe working environment by ensuring compliance with safety programs.
    • Monitors and ensures compliance with all company policies and procedures.
    • Ensures adherence to the Employee Conduct Policy.
    • Interview applicants. Orients and trains new employees. Conducts ongoing training of all restaurant employees to increase job knowledge and skill level.
    • Coaches and counsels employees to encourage positive behaviors and correct negative behaviors.
    • Conducts regular department meetings to review new procedures and solicits input from all employees.
    • Promotes teamwork and employee morale.
    • Interprets job specifications to dining room and assigns duties.
    • Analyzes and resolves work problems or assists employees in solving work problems.
    • Initiates or suggests plans to motivate employees to achieve work-related goals.
    • Monitors dining room uniform standards.
    • After service training, assists in ensuring staff continues to learn the importance of excellent service.
    • Inputs weekly payroll as required and properly stores previous week’s time cards. Completes weekly progress report and reconciles with payroll register.
    • Counts bank and verifies amount.
    • Prepares cash register for operation.
    • Reads manager’s pass on log, checks schedule and calls in staff as needed.
    • Unlocks all accessible areas and checks for cleanliness and operability.
    • Makes assignments for shift to include extra cleaning assignments.
    • Balances all credit cards at the close of the shift ensuring that each one has been approved for the appropriate amount and has been entered as a journal entry.
    • Closes out register.
    • Counts and locks up cash drawer.
    • Makes appropriate notes in manager’s pass on log.
    • Performs Manager on Duty activities as needed.
    • Meets productivity and budgeted financial goals.
    • Communication with staff and with other departments.
    • Develops and implements suggestive selling programs and promotions.
    • Assists staff when needed in order to best serve the guest.
    • Meets with sales and food and beverage departments once a week to verify group forecast and orders any special services as needed.
    • Briefs all employees at start of shift of special needs for the day or week.
    • Makes sure that all liquor deliveries are put away in a timely manner.
    • Assists in drawing up a master cleaning schedule, gives to each employee in writing and follows through on its procedure.
    • Helps extend inventories.
    • Wears proper uniform and name tag at all times in accordance with the Standards of Personal Appearance.
    • Has a thorough knowledge of emergency procedures.
    • Practices safety standards at all times.
    • Is able to move items weighing up to 30 pounds.
    • Adheres to all work rules, procedures and policies established by the company, including but not limited to, those contained in the Employee Handbook.
    • Other duties as assigned of which the employee is capable of performing.



    • 2 or 4 year degree in business or related area.
    • Excellent communication skills.
    • Ability to perform all physical requirements of assigned job with or without accommodation.
    • Optimum candidate will have flexible schedule (days and shift availability).
    • Minimum 1 year previous supervisory experience or demonstrated leadership ability.
    • Able to function in a Manager on Duty capacity as necessary.



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