Pyramid Hotel Group

  • Restaurant Manager

    Hotel/Resort Name Cleveland Marriott East
    Posted Date 4 months ago(11/8/2018 9:00 AM)
    Company Name
    Winegardner and Hammons Hotel Group
    US-OH-Warrensville Heights
    Food & Beverage
    Position Type
    Regular Full-Time
    # of Openings
    Requisition ID
  • About Us

    As one of the premier hotels in Beachwood, Ohio, we offer easy access to University Hospital, ThistleDown Racino and Rock & Roll Hall of Fame, as well as the area’s premier shopping and dining. Our talented team of professionals had yet again led us to a TripAdvisor Certificate of Excellence. We want to build on that momentum and continue hiring only the best in the business. If you're looking to grow as part of a strong team, come see what we can offer you for your career!


    The Cleveland Marriott East is looking for a PM Restaurant Supervisor to join our team!

    The primary responsibility of this role is the leadership and execution of the PM Food and Beverage services in our River City Grille. 


    Essential functions of the job include but are not limited to:

    • Provides the highest quality of service to the customer at all times.
    • Supervises and coordinates the activities of the dining room staff.
    • Interprets company policies and provides a safe working environment by ensuring compliance with safety programs.
    • Monitors and ensures compliance with all company policies and procedures.
    • Ensures adherence to the Employee Conduct Policy.
    • Interview applicants. Orients and trains new employees. Conducts ongoing training of all restaurant employees to increase job knowledge and skill level.
    • Coaches and counsels employees to encourage positive behaviors and correct negative behaviors.
    • Conducts regular department meetings to review new procedures and solicits input from all employees.
    • Promotes teamwork and employee morale.
    • Interprets job specifications to dining room and assigns duties.
    • Analyzes and resolves work problems or assists employees in solving work problems.
    • Initiates or suggests plans to motivate employees to achieve work-related goals.
    • Monitors dining room uniform standards.
    • After service training, assists in ensuring staff continues to learn the importance of excellent service.
    • Inputs weekly payroll as required and properly stores previous week’s time cards. Completes weekly progress report and reconciles with payroll register.
    • Counts bank and verifies amount.
    • Prepares cash register for operation.
    • Reads manager’s pass on log, checks schedule and calls in staff as needed.
    • Unlocks all accessible areas and checks for cleanliness and operability.
    • Makes assignments for shift to include extra cleaning assignments.
    • Balances all credit cards at the close of the shift ensuring that each one has been approved for the appropriate amount and has been entered as a journal entry.
    • Closes out register.
    • Counts and locks up cash drawer.
    • Makes appropriate notes in manager’s pass on log.
    • Performs Manager on Duty activities as needed.
    • Meets productivity and budgeted financial goals.
    • Communication with staff and with other departments.
    • Develops and implements suggestive selling programs and promotions.
    • Assists staff when needed in order to best serve the guest.
    • Meets with sales and food and beverage departments once a week to verify group forecast and orders any special services as needed.
    • Briefs all employees at start of shift of special needs for the day or week.
    • Makes sure that all liquor deliveries are put away in a timely manner.
    • Assists in drawing up a master cleaning schedule, gives to each employee in writing and follows through on its procedure.
    • Helps extend inventories.
    • Wears proper uniform and name tag at all times in accordance with the Standards of Personal Appearance.
    • Has a thorough knowledge of emergency procedures.
    • Practices safety standards at all times.
    • Is able to move items weighing up to 30 pounds.
    • Adheres to all work rules, procedures and policies established by the company, including but not limited to, those contained in the Employee Handbook.
    • Other duties as assigned of which the employee is capable of performing.


    2 or 4 year degree

    1 year supervisory experience in a dining establishment

    Good communication skills

    Ability to push/pull/lift up to 50 pounds

    Ability to stay on feet for upwards of 8 hours


    All job offers are contingent upon the successful completion of a drug test and background check.


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