Pyramid Hotel Group

  • Front Desk Manager

    Hotel/Resort Name Renaissance Indianapolis North
    Posted Date 1 month ago(12/17/2018 4:44 PM)
    Company Name
    Winegardner and Hammons Hotel Group
    Front Office
    Position Type
    Regular Full-Time
    # of Openings
    Requisition ID
  • About Us

    At Renaissance Hotels we know your passion for discovery is more than a hobby, its a career. Share your inspriation, help guests discover the unexpected and create memories. Our 263 room hotel features the latest in comfort and decor. We offer 15,000 square feet of meeting space and an onsite restaurant featuring the hottest trends in food and beverage.


    The Renaissance Indianapolis North is managed by Winegardner and Hammons Hotel Group, one the best hotel management companies in the United States. WHG has been managing hotels for over 60 years. We are highly award winning and committed to excellence. Growth is a key component of our mission Statement and we’re looking for individuals who want to learn, develop and grow with our company. Visit the WHG website at

    Currently the Renaissance Hotel is seeking individuals who are looking for a career in hotel operations, specifically the rooms division as a Front Desk Manager. This type of position is an excellent stepping stone role that may lead to becoming an Assistant General Manager and then a General Manager. As a department manager you will receive all the tools and be taught the basics for running an operation at a WHG hotel. From there your performance will lead you on your journey for growth.
    Front Desk Managers are responsible for working weekends, holidays and occasionally the 3rd shift.
    Job Responsibilities:

    • Supervise the daily operations of the Guest Services department always keeping Guest Satisfaction as the number one priority. This includes the front desk, night audit, club lounge, and bell departments.
    • Supervise your team of associates which includes training, coaching, counseling, scheduling, and motivating your associates.
    • Ensure the department meets all requirements of operation by WHG and Marriott International.
    • Control operational expenses including labor to always be in line with budget.
    • Maintain high levels of guest satisfaction by creative problem solving, anticipating needs, and looking for ways to Surprise and Delight.



    If you are interested in joining our team, here are some basic requirements. Candidates who are able to say YES to all of these requirements should apply today!

    • Do you have a college degree?
    • Do you have at least 2 years of experience in a management position at a full service hotel?
    • Are you available to work weekends and holidays?

    Applicants without a college degree or previous full service management experience will not be considered for these positions. Please submit an current resume and cover letter describing your goals and preferred career path.


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