Stay Smart at the Holiday Inn Express Hotel & Suites of Downtown Detroit, a perfect location for the business or leisure traveler. In addition to our finely appointed guest rooms. Some of our outstanding amenities include a state-of-the-art fitness Center, indoor heated pool, 24-hour business center, and complimentary high-speed internet access. Join us for our complimentary hot breakfast at our newly updated breakfast bar. Guests will be able to walk to many of the Downtown Detroit Attractions.
We are seeking a dynamic individual who is motivational, passionate, and fun! We want you to lead our Front Office Team to ensure the effortless and seamless movement of guests in and out of the hotel, and to provide exceptional levels of service throughout our guests' stay.
The Front Office Manager will be responsible for the day-to-day operations of the front office guest services team, PBX, and bell staff. The Front Office Manager will assure guest service standards are being applied consistently and that all hotel and department policies and procedures are followed and adhered to.
Must have excellent communication skills, written and verbal, and relate to guests� concerns and work well in groups.
Strong interpersonal and employee relation skills are a must with the ability to mentor, train and develop staff. Te ability to motivate and drive the staff is essential.
Must have a strong knowledge of computers, Microsoft Excel, Microsoft Word, etc.
Must be able to handle multi-tasking and be goal- and results-oriented.
Must have strong time management skills to meet deadlines.
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